Privacy Policy

1. Who We Are

Olly Henson Coaching is a coaching and personal development business operated by Olly Henson, based in Oxford, United Kingdom. We offer online coaching programmes, digital products and community memberships focused on life coaching, transformational coaching and mindset coaching.

If you have any questions about this policy, you can contact us at: [email protected]

2. Information We Collect

We collect information you provide directly to us, including:

• Your name and email address when you opt in to receive a free resource or join our email list
• Your name, email, phone number and responses to application questions when you apply for a coaching programme
• Payment information when you purchase a product or programme (processed securely by third-party payment providers — we do not store card details)
• Any information you voluntarily share in coaching sessions, community interactions or communications with us

We may also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited and referring URLs, via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Deliver the resources, programmes or products you have requested
• Send you email communications including nurture sequences, programme updates and marketing content (where you have opted in)
• Process payments and manage your account
• Respond to your enquiries and provide client support
• Improve our website, content and services
• Comply with our legal obligations

4. Email Marketing

When you opt in to receive a free resource or submit an application, you consent to receiving email communications from Olly Henson Coaching. These may include educational content, programme information and promotional offers.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. Once unsubscribed, we will not send further marketing emails to your address.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Consent — where you have actively opted in to receive communications or submit your information
• Contract — where processing is necessary to deliver a service you have purchased or applied for
• Legitimate interests — where we have a legitimate business interest that does not override your rights
• Legal obligation — where we are required to process data to comply with the law

6. POPIA Compliance (South Africa)

As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process your personal information lawfully, for a specific purpose and with appropriate security measures in place. You have the right to access, correct or request deletion of your personal information at any time by contacting us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, including:

• Go High Level (GHL) — CRM, email marketing and funnel management
• Skool — community platform for programme members
• Stripe / payment processors — secure payment handling
• Google Analytics — website analytics
• Resend — transactional email delivery

All third-party providers are required to handle your data in accordance with applicable privacy laws.

8. Cookies

Our website uses cookies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand how visitors use our site (via Google Analytics)
• Marketing cookies — to track the effectiveness of our campaigns

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you request deletion of your data, we will remove it within 30 days unless we are legally required to retain it.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent at any time (without affecting the lawfulness of prior processing)
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at [email protected].

11. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us: